Frequently asked questions
Useful answers before you book.
Clear information about how the service works, what to expect and the safest next step.
Need something else?
Ask the question in your own words.
Technology problems do not always fit into neat categories. Tell us what you are seeing and we will help work out the right route.
Ask for helpDo you have a shop in Wrexham?
No. Wrexham Tech Support is a mobile and remote service. Home visits and business site visits are arranged in advance.
Which areas do you cover?
We primarily serve Wrexham and surrounding areas, with broader North Wales and nearby border-area business work considered by arrangement.
Can you help remotely?
Yes. Many software, email and account problems can be solved remotely. Remote access is only started with your clear permission.
Will you explain the cost before starting?
Yes. Residential support is £50 per hour with a one-hour minimum, or a fixed project price where appropriate. No VAT is currently added. Business support can be fixed-price, hourly, prepaid or managed monthly.
Do you support both Apple and Windows devices?
Windows and Microsoft environments are the main specialism. Ask about the exact Apple device or issue and we will tell you honestly whether we can help.
Can you support a business without replacing our current IT company?
Yes. Independent projects, security reviews, Cyber Essentials preparation and Virtual IT Manager work can complement an existing provider.
What should I do if I think I have been scammed?
Stop communicating with the suspected scammer, do not install more software, contact your bank immediately if money is involved, and use a trusted number to ask for technical help.
Do I need to know what is causing the problem?
No. Describe what you can see, when it started and which device is affected. We will ask the useful questions and help identify the cause.