Fair, practical cancellation terms.

Before a booking is accepted

You can withdraw an enquiry or decline a quotation without charge unless we have already agreed and incurred a specific cost at your express request.

Consumer cooling-off period

If you are a consumer and the contract is agreed by phone, email, online or during a visit away from our business premises, you will normally have 14 days from the day the service contract is made to cancel without giving a reason.

To cancel, send a clear statement by email to hello@wrexhamtechsupport.co.uk before the period ends. You may use the model form below, but you do not have to.

If you ask us to start early

Urgent repairs and support are often requested within the 14-day period. We will ask for your express request before starting. If you then cancel, you may need to pay a proportionate amount for the service supplied up to the time you told us to stop. If the service has been fully performed, the cancellation right may be lost where you gave the acknowledgements required by law.

Appointments and project changes

Please give as much notice as reasonably possible if you need to move or cancel an appointment. We will normally rearrange a first change without a cancellation fee. If we have already ordered a non-returnable item, committed a disclosed third-party cost or carried out approved work, you may be responsible for that reasonable cost.

Business cancellations, managed-service notice periods and project changes are handled under the accepted quotation or service agreement.

Refunds and faulty services or goods

Where a refund is legally due, it will be made without undue delay and normally within 14 days using the original payment method unless you expressly agree otherwise. Services are supplied with the consumer rights provided by law, including the right for services to be carried out with reasonable care and skill. Goods and parts supplied also carry applicable statutory rights.

A change-of-mind cancellation is different from a problem with the quality of work. If something is not right, use the Complaints policy so we can investigate and put it right where appropriate.

Model cancellation form